If you ain't happy, Mama ain't happy.
100% Satisfaction or your Money Back!!
I DON’T LIKE WHAT I ORDERED:
We are happy to offer an exchange/refund on unopened/unused items. Due to the nature of personal care products, we do not accept returns on opened or used items, but will be happy to issue a refund if you are not happy with the products. Exchanges can be made up to 14 days after date of purchase. Please email info@mamaloves for a return/exchange number. Please return items to:
2344 Cypress Creek Road
Oakdale, LA 71463
If you have a return, contact Mama Loves to get a return label emailed to you. Mama Loves covers return shipping costs. However, if you do not email us for a return then the buyer is responsible for return shipping costs. Please note if you want an exchange or refund. Refunds/Exchanges will be issued when the goods arrive back to us.
REFUNDS - DAMAGED PRODUCTS (BROKEN/MELTED)
Your business is important to us! At Mama Loves excellent customer service is our number one concern. This includes double-checking your order and packaging everything carefully. Occasionally accidents do happen. If your order arrives damaged or missing an item, please let us know right away so that we may correct the problem.
A refund/exchange will be processed for products that were damaged (broken or melted) while en route to the shipping destination. Please email firstname.lastname@example.org to report any damages and include photos of damaged products/shipment, including box if damaged. Return of damaged product (s) is not necessary. Exchanges will be shipped immediately free of charge to you. Refunds may take up to 24 to 48 hours depending on the bank/credit card company.
WHERE DO ITEMS NEED TO BE RETURNED TO?
Please pack your items properly (returned in original packaging if possible) and send to
2344 Cypress Creek Road
Oakdale, LA 71463
We will acknowledge every order within 24 business hours and do our best to ship your order within 1 business day (excluding holidays and weekends). Ship times will slightly longer during the holiday season. Please note, the Local Pickup option is available for any customer in the central Louisiana location who wishes to pick up their order and avoid shipping charges!
We ship via USPS. Shipping charges are calculated at checkout. We do not ship to Alaska, Hawaii, and Puerto Rico, or APO Addresses.
We do not ship internationally.
Due to the pandemic, orders are taking longer than normal to arrive, please be patient.
If you need to cancel your order, please contact us within 24 hours as we strive to ship as soon as possible.
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up. Please remember that although your products are handled very carefully while in our possession, once it's sent to the post office it's out of our control. Please make arrangements for your products not to be left outside when they arrive. Some products, when exposed to extreme high/freezing temps, can be damaged. Mama Loves, LLC cannot be held responsible for the following examples: delays caused by weather, mechanical failure or other acts beyond our control, carrier’s error/loss/damage, incorrect or incomplete addresses input by the customer on the original online order, etc.
BATCH VARIATIONS: Keep in mind that our products are made by hand of natural ingredients. Our recipes remain the same, but plant material is ever changing. Slight differences can be found from batch to batch including color, texture or aroma.
The ingredient information on this website have not been reviewed by the FDA. These products or statements made in any written material, electronic or otherwise, are not intended to diagnose, treat, cure, or prevent any disease. People can be allergic to many different ingredients used in the manufacture of both all natural and synthetic cosmetics. If any adverse reaction occurs, discontinue use immediately. All products are for external use only. No medical claims implied on our website or product descriptions are intended to be used to self diagnose or treat any condition. If any of our products get into your eyes, flush with water immediately. If any irritation occurs, consult a physician immediately.
Allergies: Just because it’s natural doesn’t diminish the chances of your skin having an allergic reaction. Please be sure to check if you have any known sensitivities to cosmetic ingredients and/or essential oils. Mama Loves, LLC can not be held responsible for allergic reactions to our products sold on this website. Please consult a physician if you have any questions.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
If you don’t want us to process your data anymore, please see contact us below.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
contact us through the contact information below.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Mama Loves, LLC
2344 Cypress Creek Rd, Oakdale, LA, 71463, United States